Terms & Conditions

🟢 PRIMECUT

Fresh Meat Guarantee

Your satisfaction & food safety come first.
All beef & lamb are handled under strict cold-chain standards.

✔ Return & Exchange Accepted If:

• Spoiled / damaged / leaking
• Wrong item or weight
• Missing products
• Quality not as described

❗Opened products not accepted
(unless quality issue verified)

⏰ Contact Time

Within 10 minutes – 2 hours
after receiving your order

📦 How to Request

Prepare:
• Order number
• Photo / video proof
• Pickup time (exchange)

⚡ 24-Hour Express Refund

• Verified cases refunded within 24 hrs
• No complicated steps
• Fast & hassle-free

🔁 Replacement Service

• Free pickup
• Fresh replacement delivered
• No extra charge

📍 Contact Us

PRIMECUT Frozen Zone
15 Woodlands Sector 2
Singapore 738764

📧 tanszelao@yahoo.com
📞 +65 8187 1119